We stumbled into a nice piece by Rebecca Walzak on the Progress in Lending blog not too long ago. It’s really worth a read. Not to steal Rebecca’s thunder, but the blog describes the importance of operational reliability in the mortgage industry, and offers a pretty thorough blueprint on how to take an analytical and thorough audit of your own processes. The new name of the game for lenders and service providers alike is profitability, the favorite cousin of operational excellence. Needless to say, we have a few ideas on this as well! For now, however, just know that “the way we’ve always done it” is a recipe for disaster. If you haven’t started examining your processes from top to bottom, or aren’t even sure where to begin, it’s time to get professional advice.