Process Improvement Is Win-Win
How can something that reduces your operating expenses also improve your client experience? That’s the magic of Process Improvement.
Business Process Management: A Modular Approach
In a perfect business world, every process is automated. There is no need to email spreadsheets back and forth (of course, each email
Process Improvement is Not Necessarily Automation. And Automation is Not Necessarily a One-Size-Fits-All Process
As the mortgage industry becomes increasingly process-oriented, we’d like to take a moment to remind folks that “automating” is not
If You Think Digital Disruption Has Brought Major Change So Far, You Ain’t Seen Nothin’ Yet!
Not long ago, Gartner published a white paper for us entitled “Top Strategic Predictions for 2017 and Beyond: Surviving the Storm
Are Your Processes Helping—or Hindering—Your Bottom Line?
We stumbled into a nice piece by Rebecca Walzak on the Progress in Lending blog not too long ago. It’s really worth a read. Not to
Has the Term Enterprise Content Management Become Outdated? Part 2
Enterprise Content Management (ECM) is a relatively new concept for mortgage and real-estate related businesses. Amazingly, that
Has the Term Enterprise Content Management Become Outdated? Part 1
An information management trend (perhaps even megatrend, to borrow an old term!) which has been sweeping the world for a few
“Process” and “Improvisational” are NOT Mutually Exclusive. Here’s Why
There’s been quite a bit of analysis illuminating the massive strategic shift in operational process we’re seeing in the mortgage
Making the Case for Process Excellence and BPM in the Mortgage Industry
You probably don’t have to be told that the mortgage industry is surrounded by change. Discussions around this change tend to be