by Kevin Fairris | Feb 8, 2018 | Uncategorized
ARTICLES Process Improvement Is Win-Win How can something that reduces your operating expenses also improve your client experience? That’s the magic of Process Improvement. How do we end up with a messy process to begin with? Usually, as a new project begins, the... 
by Kevin Fairris | Sep 12, 2017 | Uncategorized
ARTICLES Business Process Management: A Modular Approach The Way We Wish It Was; The Way It Really Is In a perfect business world, every process is automated. There is no need to email spreadsheets back and forth (of course, each email containing a separate... 
by Kevin Fairris | Aug 15, 2017 | Uncategorized
ARTICLES Process Improvement is Not Necessarily Automation. And Automation is Not Necessarily a One-Size-Fits-All Process As the mortgage industry becomes increasingly process-oriented, we’d like to take a moment to remind folks that “automating” is not the end... 
by Kevin Fairris | Aug 8, 2017 | Uncategorized
ARTICLES If You Think Digital Disruption Has Brought Major Change So Far, You Ain’t Seen Nothin’ Yet! Not long ago, Gartner published a white paper for us entitled “Top Strategic Predictions for 2017 and Beyond: Surviving the Storm Winds of Digital Disruption.” Of... 
by Kevin Fairris | Jul 25, 2017 | Uncategorized
ARTICLES Are Your Processes Helping—or Hindering—Your Bottom Line? We stumbled into a nice piece by Rebecca Walzak on the Progress in Lending blog not too long ago. It’s really worth a read. Not to steal Rebecca’s thunder, but the blog describes the importance of... 
by Kevin Fairris | Jul 18, 2017 | Uncategorized
ARTICLES Has the Term Enterprise Content Management Become Outdated? Part 2 Enterprise Content Management (ECM) is a relatively new concept for mortgage and real-estate related businesses. Amazingly, that concept may be morphing before our very eyes—just as we begin...