Process Improvement Is Win-Win

How can something that reduces your operating expenses also improve your client experience?  That’s the magic of Process Improvement.

How do we end up with a messy process to begin with?  Usually, as a new project begins, the methods for completing and tracking work are determined on-the-fly by those doing the work.  And, they will likely use the tools at hand such as a spreadsheet, online workbook or desktop database.  Worse, it’s usually just one person that builds these ad-hoc “systems” that are rarely documented, eventually putting the company at risk.

Fast forward…the project is growing, volume is up, more people are getting involved, and management expects more detailed KPI reporting – overall, increasing demands stress the ad hoc methods.  Even worse, your client is frustrated because you are a black box to them. Updates are unclear and untimely.  So, the typical knee jerk reaction to solve the problem by throwing more employees at it. Unfortunately, that band-aid might be a temporary fix, but it does not solve the root problem and is only delaying the inevitable.

We all know there’s a better way, but the tools to implement a better solution are not always obvious or readily available.

Covius specializes in quickly taking that basic spreadsheet tracking tool and turning it into a web-based BPM system with full business intelligence capability and a client portal for reporting. You’ll look like a hero, because expenses are reduced because all those people that were overhead tracking the project get back onto production AND your client has 24×7 visibility into your KPI metrics.  It’s a Win-Win!